Terms of Service
Please read the terms of service (Terms of Service) set forth below, as they apply to your access and use of our services, including our various websites, APIs, email notifications, applications buttons and widgets (Services), and any information, text, graphics, photos or other materials uploaded, downloaded or appearing on the Services (collectively referred to as Content). Your access to and use of the Services signifies your acceptance of these Terms of Service and agreement to be bound by them and any and all other applicable terms referenced herein absolutely.
Other applicable terms
Information about us
The Services are provided and operated by Sakeden Limited. We are a limited liability company registered in Hong Kong with registered number 71421942-000-12-19-2 and have our registered office at 15/F BOC Group Life Assurance Tower No 136 Des Voeux Central Hong Kong.
Changes of terms
We may amend the Terms of Service from time to time at our sole discretion without notice or liability to you. By continuing to use the Services following such amendments to the Terms of Service, you agree to be bound by such amendments.
Changes to our Services
The Services that we provide are always evolving and the form and nature of the Services that we provide may change from time to time without prior notice to you. In addition, we may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally and not be able to provide you with prior notice. We also retain the right to create limits on use and storage at our sole discretion at any time and without prior notice to you
We make no representations, warranties or guarantees, whether express or implied, that our Services or any content on our site is accurate, complete or up-to-date.
Accessing our Services
Our Services are made available free of charge.
We do not guarantee that our Services, or any content, will always be available or be uninterrupted. Access to our Services is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Services without notice. We will not be liable to you if for any reason our Services are unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our Services
You are also responsible for ensuring that all persons who access our Services through your internet connection are aware of these Terms of Service and other applicable terms and conditions, and that they comply with them.
Your account and password
You are responsible for safeguarding the password that you use to access the Services and for any activities or actions under your password. We encourage you to use "strong" passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your account. You must treat such information as confidential. You must not disclose it to any third party. Sakeden Limited cannot and will not be liable for any loss or damage arising from your failure to comply with the above.
We have the right to disable any password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Service.
If you know or suspect that anyone other than you knows your password, you must promptly notify us at email@example.com.
Your license to use the Services
Sakeden Limited gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software that is provided to you by us as part of the Services. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by Sakeden Limited, in the manner permitted by these Terms of Service.
Our Intellectual property rights
All intellectual property rights subsisting in respect of the Services belong to Sakeden Limited or have been lawfully licensed to Sakeden Limited for use in connection with the Services. All rights under applicable laws are hereby reserved. You are not allowed to upload, post, publish, reproduce, transmit or distribute in any way any component of the website itself or create derivative works with respect thereto, as the website is copyrighted under applicable laws.
You agree that we are free to use, disclose, adopt and modify all and any ideas, concepts, knowhow, proposals, suggestions, comments and other communications and information provided by you to us (Feedback) in connection with the Services and/or your use of the Services without any payment to you. You hereby waive and agree to waive all and any rights and claims for any consideration, fees, royalties, charges and/or other payments in relation to our use, disclosure, adoption and/or modification of any or all of your Feedback
Limited liability and warranty
Please read this section carefully since it limits the liability of Sakeden Limited and its parents, subsidiaries, affiliates, related companies, officers, directors, employees, agents, representatives, partners, and licensors (collectively, the Entities of Sakeden Limited). Each of the subsections below only applies up to the maximum extent permitted under applicable law. Some jurisdictions do not allow the disclaimer of implied warranties or the limitation of liability in contracts, and as a result the contents of this section may not apply to you. Nothing in this section is intended to limit any rights you may have which may not be lawfully limited. All Information is for your general reference only. We do not accept any responsibility whatsoever in respect of such information.
YOUR ACCESS TO AND USE OF OUR SERVICES IS AT YOUR SOLE RISK AND IS PROVIDED "AS IS," "AS AVAILABLE." THE SERVICES ARE FOR YOUR PERSONAL USE ONLY AND THE ENTITIES OF Sakeden Limited MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES ON MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR NON-INFRINGEMENT.
THE ENTIRE LIABILITY OF THE ENTITIES OF Sakeden Limited ENTITIES AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO THE SERVICES OR OTHERWISE, IS RE-PERFORMANCE OF DEFECTIVE SERVICES. IN JURISDICTIONS WHICH DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN TYPES OF LIABILITY, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DO NOT ENDORSE, WARRANT OR GUARANTEE ANY MATERIAL, PRODUCT OR SERVICE OFFERED THROUGH US OR OUR SERVICES. WE ARE NOT AND WILL NOT BE A PARTY TO ANY TRANSACTION BETWEEN YOU AND ANY THIRD PARTY.
IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE ENTITIES OF Sakeden Limited EXCEED ONE THOUSAND HONG KONG DOLLARS (HKD 1,000).
The Entities of Sakeden Limited shall not guarantee or assume any responsibility that:
the information presented in our Services is accurate, adequate, current or reliable, or may be used for any purpose other than for general reference;
the information presented in our Services is free of defect, error, omission, virus or anything which may change, erase, add to or damage your software, data or equipment;
messages sent through the internet including in connection with the services will be free from interception, corruption, error, delay or loss;
access to the Services will be available or be uninterrupted;
use of the Services will achieve any particular result; or
defects in the Services will be corrected.
Without limiting the generality of the foregoing, in no event will the Entities of Sakeden Limited be liable to you or any other person for any direct, indirect, incidental, special, punitive or consequential loss or damages, including any loss of business or profit, arising out of any use, or inability to use, the information or the services, even if any of the Entities of Sakeden Limited has been advised of the possibility of such loss or damages.
You will exercise and rely solely on your own skill and judgment in your use and interpretation of the information and use of the services. You are responsible to ensure that your use of the information and the Services complies with all applicable legal requirements
Without prejudice to the foregoing, if your use of the Services does not proceed satisfactorily and/or where applicable you do not receive appropriate responses to such use from us, as set out in these Terms of Service or otherwise, you are advised to contact us at firstname.lastname@example.org. No such lack of response shall be deemed to constitute any acquiescence or waiver.
The limitation of liability contained in these Terms of Service will apply to the fullest extent permitted by applicable laws.
Content copyright policy
Sakeden Limited respects the intellectual property rights of others and expects users of the Services to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law and are properly provided to us. If you believe that your Content has been copied in a way that constitutes copyright infringement, please provide us with the following information: (i) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf; (ii) identification of the copyrighted work claimed to have been infringed; (iii) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (iv) your contact information, including your address, telephone number, and an email address; (v) a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (vi) a statement that the information in the notification is accurate, and that you are authorized to act on behalf of the copyright owner.
We reserve the right to remove Content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. In appropriate circumstances, we will also terminate a user's account if the user is determined to be a repeat infringer. Our address for notice of alleged copyright infringement appearing on the Services is email@example.com.
Use of the Services
We reserve the right at all times (but will not have an obligation), to suspend or terminate users, and to reclaim usernames without liability to you. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the Terms of Service, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of Sakeden Limited its users and the public.
We do not guarantee that our Services will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You may not do any of the following while accessing or using the Services: (i) access, tamper with, or use non-public areas of the Services, Sakeden Limited’s computer systems, or the technical delivery systems of Sakeden Limited’s providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by us (and only pursuant to those terms and conditions), (scraping the Services without our prior consent is expressly prohibited); (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, trojan, worm, logic bomb or other material which is malicious or technologically harmful, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Services.
We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Services will cease immediately.
Linking to Us
You may link to our Services provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Services in any website that is not owned by you. We reserve the right to withdraw linking permission without notice.
Third party links and resources in our site
The links from the Services may take you to other sites or services and you acknowledge and agree that Sakeden Limited has no responsibility for the accuracy or availability of any Information provided by third parties services and websites.
The Services may include advertisements, which may be targeted to the Content or information on the Services, queries made through the Services, or other information. The types and extent of advertising by Sakeden Limited on the Services are subject to change. In consideration for us granting you access to and use of the Services, you agree that Sakeden Limited and its third party providers and partners may place such advertising on the Services or in connection with the display of Content or information from the Services whether submitted by you or others.
Links to other websites and services do not constitute an endorsement by us of such websites or services, or the Information, products, advertising or other materials available made available by such third parties.
You agree to defend, indemnify and hold us harmless from and against all liabilities, damages, claims, actions, costs and expenses (including without limitation legal fees), in connection with or arising from your breach of any of these Terms of Service and/or your use of the website. We may, if necessary, participate in the defence of any claim or action and any negotiations for settlement. No settlement which may adversely affect our rights or obligations shall be made without our prior written approval. We reserve the right, at our own expense and on notice to you, to assume exclusive defence and control of any claim or action.
The illegality, invalidity or unenforceability of any provision of these Terms of Service under the law of any jurisdiction shall not affect its legality, validity or enforceability under the laws of any other jurisdiction nor the legality, validity or enforceability of any other provision.
If there are two or more persons adhering to these Terms of Service as user, their liability under the Terms of Service is joint and several, and their rights are joint.
No failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
The Terms of Service will continue to apply until terminated by either you or us as follows.
You may end your agreement with us at any time for any reason by deactivating your accounts and discontinuing your use of the Services. You do not need to specifically inform us when you stop using the Services
We may suspend or terminate your accounts or cease providing you with all or part of the Services at any time for any reason, including, but not limited to, if we reasonably believe: (i) you have violated these Terms of Service or (ii) you create risk or possible legal exposure for us; or (iii) our provision of the Services to you is no longer commercially viable. We will make reasonable efforts to notify you by the email address associated with your account or the next time you attempt to access your account.
In all such cases, any provision of these Terms of Service that expressly or by implication is intended to come into or continue in force on or after termination of this agreement shall remain in full force and effect.
Nothing in this section shall affect our rights to change, limit or stop the provision of the Services without prior notice, as provided above in Clause 5 Changes to Our Services.
Governing law and jurisdiction
These Terms of Service shall be governed by the laws of the Hong Kong Special Administrative Region. You agree to submit to the exclusive jurisdiction of the Hong Kong courts.
In case of discrepancies between the English and Chinese language versions of these Terms of Service and contents of this site, the English version shall prevail.
Shipping & Delivery Policy
Acceptance of Delivery
Delivery Risk & Insurance
Liquor Product Descriptions
Hong Kong - For all orders for standard in-stock items made before 2pm HK Time with a total amount of $HK600 or more, your order will be shipped free on the same day. For all orders made after 2pm, deliveries will be made the following business day On Saturdays, we can only offer same day deliveries if orders are placed before 11:00AM. (please note we are closed on Sundays and do not offer deliveries on Sunday).
SAKEDEN reserves the right to restrict deliveries on notable public holidays, including, but not limited to - Chinese New Year, Christmas Day, New Year’s Day, and any statutory days we see fit. SAKEDEN endeavours to block these dates on the delivery date choice where possible, and to make the appropriate announcements on our website and social media channels to inform customers before ordering.
Delivery to Outlying Islands in Hong Kong may not qualify for our same day shipping service. In the event of this, SAKEDEN will contact you immediately to discuss the quickest delivery date possible.
International Orders: Currently, we do not ship outside of Hong Kong. Please check back as we add more delivery destinations in the near future.
Enjoy free same day shipping across Hong Kong for all orders over $HK600
If order is below $HK600 standard a shipping rate of $HK50 is applicable.
All payments to be made in HKD only.
Delivery is by our warehouse's in house delivery couriers.
Acceptance of Delivery:
All orders must be signed for by a person 18+ years. Please note that anyone who signs for the goods at your nominated delivery address will be assumed to be authorised by you to do so. This includes but is not limited to staff, colleagues, relatives and friends.
SAKEDEN will endeavour to contact you via phone before delivery to ensure someone will be at the delivery location to receive the delivery. If we aren’t able to make contact, we cannot guarantee same day delivery or the window you initially agreed to.
If you select an option to leave SAKEDEN deliveries in a safe place with the postal service, SAKEDEN DOES NOT guarantee safe arrival of your package. In the case your package becomes missing and you have chosen "Safe Drop", SAKEDEN will not be liable to replace your package.
Delivery Risk & Insurance
In the rare occasion that your parcel has been lost in delivery SAKEDEN will take responsibility and organise for another package to be delivered.
However, if the article has been signed for OR if you have chosen a "Safe Drop" option during checkout, SAKEDEN cannot take responsibility.
(The "Safe Drop" option allows our delivery couriers to drop the parcel without a signature at your delivery address, at your instruction.) In the case your package becomes missing and you have chosen "Safe Drop", SAKEDEN will not be liable to replace your package. Hence, if you are presented with the Safe Drop option we highly recommend that you do not choose it.
Liquor Product Descriptions:
Please note that tasting descriptions may vary depending on differences in temperature, cup design and storage method, and will vary from customer to customer. If you suspect that you may have received a faulty batch, please contact SAKEDEN and we will do our best to investigate the issue. Customer satisfaction is our number one priority.
If you have given us an incomplete or incorrect address you will be charged a re-delivery charge plus the return fee (if applicable).
If the package cannot be delivered due to an incorrect name and the package is returned to SAKEDEN by the shipper, you will be charged a re-delivery charge plus a return fee, in order to re-enable shipping to the correct address. It is the customer’s prerogative to provide us the correct delivery address and instructions. Where possible, SAKEDEN will endeavour to confirm any delivery instructions that are incomplete or may not seem clear.
Returns and Exchange Policy
At SAKEDEN customer satisfaction is our top priority. We respect consumer rights under Hong Kong Consumer Law,and if there are any issues with your order, we are happy to assist.
Please note, any problems with the receipt of your package, you must contact us within 3 business days of the delivery date!
In the unlikely event that your order from SAKEDEN is damaged, faulty or misrepresented, we will happily facilitate an exchange or return, no hassle involved.
All refunds and exchanges require proof of purchase and bottles are to be unopened ( presentation intact).
Any refunds required due to damaged items or items varied to order will require documentation such as proof of purchase and photo submission to process refunds.
All returns and exchanges are handled via email, please contact us here: firstname.lastname@example.org