At SAKEDEN customer satisfaction is our top priority. We respect consumer rights under Hong Kong Consumer Law, and if there are any issues with your order, we are happy to assist.
Please note, any problems with the receipt of your package, you must contact us within 3 business days of the delivery date!
In the unlikely event that your order from SAKEDEN is damaged, faulty or misrepresented, we will happily facilitate an exchange or return, no hassle involved.
All refunds and exchanges require proof of purchase and bottles are to be unopened ( presentation intact).
Any refunds required due to damaged items or items varied to order will require documentation such as proof of purchase and photo submission to process refunds.
All returns and exchanges are handled via email, please contact us here: firstname.lastname@example.org